PharmaCommunications™ is a hands-on entrepreneurial firm, providing a fast paced and challenging environment. Our growth over the past several years has created ongoing opportunities for employment with the company, some of which you can access through this website.

If you believe that you could thrive in such a setting, please feel free to investigate the following employment opportunities with our firm:

Montréal – Team Leader, Customer Service

Montréal – Customer Service Representatives

Montréal – Medical Consultants

Markham – Lettershop Production Associates

Montréal – Team Leader, Customer Service

We currently have an opening for a Full-Time Customer Service Team Leader in our Montréal Centrale des médicaments™ / Medication Information Center™ Call Centre.

Reporting to the Call Centre Manager, this position involves the hands on supervision of a team of Customer Service Representatives working on a variety of inbound and outbound projects. Our inbound call centre services include handling telephone and web enquiries regarding pharmaceutical and consumer healthcare products, handling registration services for Healthcare Loyalty Programs, Symposia Registration Services, and Clinical Trial Follow-Up Services. Our outbound services include follow-up work with pre-registered participants, marketing research, as well as handling customer service issues for our healthcare customers. Please note that these positions do not involve unsolicited outbound telemarketing.

In addition to personally handling calls, our Team Leader would be responsible for scheduling team activities, direct supervision of the team members, as well as ongoing training of the team. Overall, our Team Leader would be responsible for ensuring the productivity of the team and the quality of their work.

Applicants for this position should have completed their collegial studies and have a minimum of two years experience in a Call Centre setting. They should be excellent communicators, fluently bilingual (both spoken and written) and be familiar with Microsoft® Office programs. Most importantly, this position requires an energetic and highly motivated individual committed to helping us deliver excellence in customer service.

If you would like to pursue this opportunity, please fax your résumé in complete confidence to 905-477-3121 (1-800-823-6663) or e-mail it to careers@pharmacommunications.ca

Montréal – Customer Service Representatives

We currently have openings for Full-Time and/or Part-Time Customer Service Representatives in our Montréal Contact Centre.

Reporting to the Call Centre Manager, these positions involve handling a variety of inbound and outbound contact services. Our inbound services include handling telephone and web enquiries regarding pharmaceutical and consumer healthcare products, handling registration services for Healthcare Loyalty Programs, Symposia Registration Services, and Clinical Trial Follow-Up Services. Our outbound services include marketing research and follow-up work with pre-registered participants and handling customer service related issues for our healthcare customers. Please note that these positions do not involve unsolicited outbound telemarketing.

Applicants should be fluently bilingual (both spoken and written) and be familiar with Microsoft ® Office programs. Most importantly, these positions require energetic and highly motivated individuals committed to helping us deliver excellence in customer service.

If you would like to pursue one of these opportunities, please fax your résumé in complete confidence to (514) 845-0211 (1-800-603-3863) or e-mail it to careers@pharmacommunications.ca

Montréal – Medical Consultants

We currently have openings for Full-Time and/or Part-Time Medical Consultants in our Montréal Contact Centre.

Reporting to the Medical Director, and working closely with the Contact Centre Manager, these positions involve ongoing dialogue with practicing physicians to assess areas of interest, provide information on new treatment algorithms and pharmaceutical therapies, recruit and supervise investigators in clinical trials, interview participants in marketing research studies, and coordinate registration activities for upcoming CME/CHE events.

Interested candidates must be qualified medical graduates. They may be involved in part-time medical practice, or may be working towards Canadian licensing requirements. In either case, they should be fluent in either French or English, and be able to effectively discuss highly technical medical/pharmaceutical information with ease. A knowledge of computers and Microsoft® Office programs would be an asset.

If you would like to pursue one of these opportunities, please fax your résumé in complete confidence to (514) 845-0211 (1-800-603-3863) or e-mail it to careers@pharmacommunications.ca

Markham – Lettershop Production Associates

We currently have openings for both Full-Time and Part-Time Lettershop Production Associates for our Markham Direct Mail Production Facility.

Reporting to the Production Supervisor, these positions involve general lettershop and mail assembly activities, including folding, inserting, sealing and metering of mailers. Interested candidates should be hard working, conscientious and be able to work effectively in a production team environment. A knowledge of automated lettershop equipment would be an asset.

If you are seeking such an employment opportunity please fax your résumé in complete confidence to 905-477-3121 (1-800-823-6663) or e-mail it to careers@pharmacommunications.ca