Canada’s Only Comprehensive Recall Service
for Pharmaceutical and Healthcare Manufacturers
| Full Recall Management Consulting |
- Establishment of Recall Protocols
- Coordination of Recall Planning
- Preparation of Recall Announcements
- Preparation of Media Press Releases
- Media, Consumer, Trade and Professional Relations
| Comprehensive Recall Notification
Services |
- PharmaGram™ Direct Mail Advisories
- PharmaGram Fax™ Fax Broadcast Advisories
- PharmaGram™ Telemarketing Advisories
| Complete Call Centre Back-up Services |
- Full 24-hour 1-800 Inbound/Outbound Services
- Full 24-hour 1-800 Fax-Back Services
- Inbound 1-800 Consumer Hotlines
- Inbound 1-800 Trade Hotlines
- Inbound 1-800 Physician Hotlines
- Optional Staffing by Professional Telemarketers,
Registered Nurses or Physicians
| Full GMP Reverse Business Process Outsourcing Services |
- Full GMP Warehouse Services for Receipt of Trade
Returns
- Full Receiving Services (Counting, Recording of Lot
Numbers, Data Capture)
- Full Storage Capabilities for Returned Goods
- Comprehensive Product Destruction Options
| Complete Credit Note Processing, Refund
and Financial Account Management Services |
- Creation of Receipt Vouchers
- Creation of Wholesaler and Retailer Credit Notes
- Preparation and Delivery of Refund Cheques
- Preparation of Summary Accounting Reports
| Full Data Capture, Database Management
and Health Canada Reporting Services |
- Creation of Comprehensive Health Canada Recall Database
- Creation of Product Database with SKUs, Lot Numbers,
Return Quantity, Cost, Etc.
Download PharmaGram Recall Services PDF brochure
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