COMPREHENSIVE PHYSICIAN & CONSUMER SAMPLING SOLUTIONS

As one of the country’s largest distributors of healthcare samples to physicians and consumers, PharmaCommunications Direct Marketing has developed a significant expertise in developing customized sampling programs that meet not only the marketing needs of pharmaceutical, medical, and consumer healthcare manufacturers, but also meet the privacy, regulatory, and corporate governance needs of the organizations as a whole.

Through facilities in both Montréal and Toronto, Our specialized pharmaceutical and consumer sampling operation expertly manages all facets of sampling execution from demand generation, to inbound response database design and management, to final fulfillment. All of our processes are also fully documented through Standard Operating Procedures (SOPs) that form an integral part of our Total Quality Management (TQM) System. Our comprehensive sampling services include:

• Comprehensive request generation through dedicated websites, direct mail, outbound fax and email, and telemarketing.
• Complete request management and handling through website order forms, 1-800 Voice, 1-800 Fax, Mail or E-Mail.
• Comprehensive response database design and management that meets all Health Canada, Rx&D, and Corporate Governance needs.
• Privacy Codes that are a benchmark for the marketing services industry and that fully meet the requirements of all Federal and Provincial privacy legislation including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Québec’s Loi sur la protection des renseignements personnels dans le secteur privé.
• Data Security that is second to none and that forms an integral part of our Privacy Policy. Our data security procedures involve numerous steps and procedures that have been established to ensure the security of each step in the process of handling the Personal Information that forms part of a sample request. These include:
  
  
  1. Data Collection Site Security
  2. Data Collection Process Security
  3. Data Transmission Security
  4. Data Processing Site Security
  5. Data Processing Process Security
  6. Data Access and Use Security
  7. Staff Security and Confidentiality Agreements
  8. Backup and Disaster Recovery Procedures
     
     
• Full sample storage capabilities in our pharmaceutical and consumer healthcare sampling warehouse, that was specifically designed to meet all GMP standards related to Personnel, Manufacturing Control, Quality Control and Records.
• Complete request fulfillment and shipping services
• State-of-the-art “real-time” oversight and project status reporting through our OASIS™ Oversight and Status Information System, providing:

1. Real-time project status reports including number of requests and completed shipments on a national, regional and territory level
2. Real-time inventory and tracking of samples by lot number and expiry date from client warehouse to end user
3. Automatic low inventory e-mail alerts
4. Automatic sample expiry date e-mail alerts

The sampling experts at PharmaCommunications™ can help you design a sampling program for your product that provides not only measurable marketing results, but that also meet the privacy, regulatory, and corporate governance needs of the organization as a whole.